Shipping policy

Shipping Policy — Alcyone213k

UK Delivery

FREE standard UK delivery on all orders, including our own-stock products and Printful print-on-demand merchandise.

International Delivery

International shipping is charged at checkout. Prices depend on the destination, products ordered, parcel weight and available delivery service. Any delivery charges are shown before payment.

Processing and Dispatch

Own-stock orders are normally processed within 2 working days, excluding weekends and bank holidays.

Printful products are made to order and require additional production time before dispatch.

Orders containing own-stock and Printful products may arrive in separate parcels.

Delivery Times and Tracking

Estimated delivery times are shown at checkout where available. These are estimates, not guaranteed arrival dates.

Tracking details will be provided where the selected delivery service supports tracking.

Customs and Import Charges

International orders may incur customs duties, import taxes or carrier handling charges. Any charges collected at checkout will be displayed before payment. Additional charges not collected at checkout may be payable by the customer on delivery, where applicable.

Delivery Problems

If your order is missing, damaged or significantly delayed, please contact us so we can investigate and resolve the issue in accordance with your statutory rights.

Contact

sarahspinks82@gmail.com