Cancellation Policy Customer Service Team | Alcyone213k

Order Cancellations and Changes

If you need to cancel or change an order, please email sarahspinks82@gmail.com as soon as possible, including your order number and the change you are requesting.

Before Your Order Is Produced

Many of our products are made to order. We will check whether your order can still be changed or cancelled before production or fulfilment begins. Once production has started, changes or cancellations may not be possible. We will confirm the status of your request by email; sending a request does not automatically cancel an order.

Your Consumer Rights

Your statutory consumer rights are not affected by our production process. For eligible distance purchases, UK consumers generally have a 14-day right to cancel after receiving goods, subject to legal exceptions. Goods made to a customer's specifications or clearly personalised may be exempt from this change-of-mind cancellation right; standard made-to-order goods are not automatically exempt simply because they are printed after purchase.

If an item is faulty, damaged, or not as described, your statutory rights still apply. Please contact us so we can help resolve the issue.

Returns and Refunds

For details of our additional returns arrangements, eligibility and refund process, please read the Refund Policy. If your cancellation or return qualifies for a refund, we will explain the next steps and process it in accordance with applicable law and our published policy.

For help, email sarahspinks82@gmail.com with your order number.